MENU
component-ddb-728x90-v1-01-desktop

Citizens urge property management company to fix broken door buzzer, cite safety concerns

A broken door buzzer at the New Medford Apartments means residents have to meet visitors at the front door of the building to let them inside. For most, it's a minor inconvenience-- but others find it to be extremely problematic. (KTVL/Genevieve Grippo)

[UPDATE 2/9/18] The day after this story was published, PK Management released the following statement regarding the broken buzzer system: "New Medford Apartments is committed to ensuring that all of our apartment homes are maintained at the highest quality and safety in the industry. At this time we are actively and aggressively working on a solution to repair the intercom system as soon as possible.”

________________________________________________________________________________________________________________________________________________________________________

A broken door buzzer at the New Medford Apartments means residents have to meet visitors at the front door of the building to let them inside. For most, it's a minor inconvenience-- but others find it to be extremely problematic.

Residents at the building, located off of Ivy and Main St. in downtown Medford, say the front door buzzer has been broken for years.

Aimee Birkinshaw is friends with one of the building's residents, and takes care of her when she is ill.

"She uses a walker to get around. She's older," said Birkinshaw. "Every so often she has health issues where she isn't able to come downstairs."

Birkinshaw said the lack of a buzzer is worrisome. When her friend is unable to make it downstairs, it's nearly impossible for her to provide any kind of help, including delivering groceries.

"It actually impacts her eating habits because when she starts to run low on something and she's not feeling well enough to come downstairs, she'll just keep eating rice and coffee for days and days because that's all she has," said Birkinshaw.

Birkinshaw said she's tried to contact the property management company for months, but she has hit nothing but dead ends. The phone number listed online sends callers to a disconnected line.

Last September, she was able to speak with an employee about the situation.

"It was a temporary manager who basically wasn't able to tell me anything other than 'sorry,' and that it made sense that a caregiver should have keys," said Birkinshaw. "But there was nothing that she could do."

The temporary manager gave her the address for a regional manager, but when Birkinshaw sent a letter expressing her concerns, the envelope was returned unopened.

"It's frustrating you know, because I love her, I want to care for her, and I just can't," said Birkinshaw. "And I'm kind of running into this faceless management company."

Birkinshaw's concerns are echoed on the New Medford Apartment's Facebook page.

On Tuesday, one user posted, "FIX THE DOOR BUZZER SO THOSE TAKING CARE OF THE ILL RESIDENTS THAT LIVE THERE CAN BE BUZZED IN INSTEAD OF MAKING A SICK ELDERLY PERSON GET OUT OF BED AND COME DOWN TO OPEN THE DOOR. You should never let this be ignored!!"

Another user who posted on the page expressed similar sentiment in a phone interview with News 10.

"Everybody has complained. Family, friends, people have complained," said Monie Martinez, the sister of another resident in the building. "It's not on their priority list."

Martinez says her sister also lives alone, and has a history with mental illness, seizures, and chronic pain. She's afraid that if she has an emergency after business hours, management won't be there to let EMS crews into the building.

According to Martinez, the New Medford Apartments have a new manager. She's hoping the new leadership will find a way to fix the buzzer system.

"I've got nothing but positive, positive things to say about her work ethics from what I hear from my sister," said Martinez. "She is doing her best to get caught up with all the mess that other managers have left behind."

News 10 visited the building to try to get in touch with someone from management. An employee provided the number to PK Management, a company with offices in Ohio, South Carolina and California.

We left several voicemails on Thursday, but none were returned by the time of this posting.

close video ad
Unmutetoggle ad audio on off

Trending