DHS report: Families and children receiving services from OnTrack 'at risk of harm'

MEDFORD, Ore. - Department of Human Services has stepped in and released a statement regarding allegations of abuse at OnTrack.

After an unannounced onsite investigation to OnTrack by DHS from January 17-19, they have released a report of their findings. Upon completion of the investigation, DHS says they have determined that there are currently children and families at risk of harm who are receiving services from OnTrack.

The inspection report says the units have been found to pose a danger to the health and safety of the children and families - this includes leaky plumbing, fire hazards, rotten sub floors and other hazards. Per employees, maintenance, improvements and general repairs have not been timely, or at all.

The report says that staff are not providing the 24/7 supervision in the housing crisis program, as required. One person on staff has confirmed that she sleeps at night and that clients can knock or text her if they need her.

Many employees were found to not have had a background check performed before they started working at OnTrack. One person had a warrant out for his arrest in another state and although his background check indicated that he wasn't approved to work there, was hired as a maintenance worker.

As a result of the site visit and investigation, DHS has reported that they are taking the following actions effective immediately:

  • DHS has placed an immediate suspension on all new referrals under their contracts
  • Families with children at OnTrack crisis housing will be assessed and moved to a safe location. In the meantime, the families will receive daily visits from DHS caseworkers
  • New clients will be referred to a different provider
  • DHS is requiring OnTrack to submit a corrective plan in response to the investigation by January 30, 2017.


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