Wells Fargo & Company experiences technical difficulties

Wells Fargo & Company automatic teller machine. (Riche Garza/News 10)

Wells Fargo & Company bank customers are reporting to be experiencing technical difficulties with the mobile banking services.

This morning Wells Fargo & Company sent out a statement via twitter in which the national bank, which has branches in Southern Oregon, claimed to have detected smoke during a routine maintenance check at one of their facilities.

They are crediting the system issues to a power shut down discovered after the smoke cleared.

Wells Fargo & Company also stated that they are working to resolve the issue and restore mobile banking services to their customers as soon as possible.

Customers have also reported sporadic issues with Wells Fargo & Company automatic teller machines.

The bank operates 13,000 ATM locations across 37 countries but the U.S. is the only country in which Wells Fargo & Company customers reported issues.

The national bank has also credited the intermittent outages to the system issue.

While the mobile and online services are experiencing issues, customers continue conducting business with the bank in person.

In a statement to News 10 Wells Fargo spokesman David Kennedy said "We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore all our services as soon as possible."

" We apologize for the inconvenience caused by these system issues, and we want our customers to know that any Wells Fargo fees incurred as a result of these issues will be reversed," Kennedy said.

The bank currently holds $1.9 trillion in assets and is headquartered in San Francisco, California.

Wells Fargo & Company is ranked at number 26 on Fortune’s 2018 list of America’s largest corporations.


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